Privacy Policy

Last updated: 18 May 2026

1. About This Policy

Redhead Automotive (“Redhead Automotive”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, submitting an enquiry or using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, phone number and email address (when you book a service or send an enquiry)
• Vehicle details (make, model, registration, VIN — for service records and inspections)
• Address or suburb (for service records and any in-area collection / drop-off)
• Payment information (processed securely through third-party providers — we do not store card details)
• Communications you send us by email, phone or our website form

We only collect information that is reasonably necessary for our business functions.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Submit a booking or enquiry via our website
• Call or email us
• Book your vehicle in for servicing, repairs, or a pink / blue slip inspection
• Leave a review (e.g. on Google or Facebook)

4. How We Use Your Information

We use your personal information to:

• Respond to your booking or enquiry
• Schedule and carry out servicing, repairs, or inspections
• Maintain accurate service history records for your vehicle
• Send invoices and process payments
• Communicate with you about your booking or vehicle
• Comply with legal and regulatory obligations (NSW Transport, eSafety / AUVIS)
• Improve our services

We will not use your information for direct marketing without your consent.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may share it with:

• Service providers — workshop management software, accounting systems and payment processors who handle data on our behalf under confidentiality obligations.
• Regulatory bodies — where required by law (e.g. NSW Transport for pink and blue slip inspection records).
• Professional advisers — accountants, insurers or legal advisers bound by confidentiality.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Digital records are kept in secure systems and physical records are kept securely at the workshop.

7. Website Analytics

Our website may use standard analytics tools (such as Google Analytics) to collect anonymous data about how visitors use the site. This may include your IP address, browser type, pages visited and time on site. This data does not identify you personally.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. Contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

• Business: Redhead Automotive
• ABN: 61 684 549 335
• Phone: 02 4944 7855
• Email: admin@redheadautomotive.com.au
• Address: 5/10 Seasands Drive, Redhead NSW 2290

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.